FAQ

Got Questions? We've Got Answers! 💋

Welcome to Our FAQ!

We know online shopping can come with a lot of questions — Will it fit? How long will shipping take? What if I don't like it?

We've gathered the most common questions our customers ask and answered them all right here. Take a look — you might find exactly what you're looking for!

Still can't find your answer? No worries — just contact us and we'll be happy to help! 💖

📦 ORDERS & SHIPPING

1. How long does it take to process my order?

We know you're excited to get your new outfits! All orders are processed and shipped within 2 business days of receiving them.

💡 Orders placed before 2:00 PM (local warehouse time) are often processed the same day. During busy seasons (like holidays or big sales), processing may take up to 3 business days — but we'll always keep you updated!

2. How long will shipping take?

Shipping times vary depending on your shipping address. Once your order has been processed and shipped, here are the estimated delivery times:

Region	Standard Shipping	Express Shipping
United States	7–12 Business Days	3–5 Business Days
Canada	10–15 Business Days	5–8 Business Days
UK & Europe	8–14 Business Days	4–7 Business Days
Australia	10–15 Business Days	5–8 Business Days
Southeast Asia	6–10 Business Days	3–5 Business Days
Other Regions	10–20 Business Days	5–10 Business Days

⚠️ Please note: These are estimates. Actual delivery may be affected by holidays, weather, or customs clearance. We'll always do our best to get your order to you as quickly as possible!

3. Do you ship worldwide?

Yes! We ship to most countries around the world. If you're unsure whether we ship to your location, simply proceed to checkout — if your address is not supported, you'll be notified before payment.

4. How much does shipping cost?

Order Total	Shipping Cost
Under $50	Calculated at checkout (based on your location)
$50 or more	FREE Standard Shipping!

✅ No promo code needed! Free shipping applies automatically when your cart reaches $50 USD.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can track your package by:

Visiting our [Order Tracking] page
Entering your tracking number directly on the carrier's website (USPS, DHL, FedEx, YunExpress, etc.)

💡 Please allow 24–48 hours for tracking information to update after shipment.

6. Can I change or cancel my order after placing it?

Situation	What You Can Do
Within 2 hours of placing	Email us immediately — we may be able to cancel or change it
After 2 hours (but not yet shipped)	We'll try our best, but we can't guarantee it
After it's shipped	Unfortunately, we can't make changes. Please follow our return process once you receive it

⚠️ Email us ASAP at szgyqq@protonmail.com with your order number and request!

7. Can I change my shipping address?

✅ Before processing: Yes! Email us immediately and we'll update it for free.
❌ After shipping: No, we can't change it once it's on its way. Please contact the carrier directly to request a redirect (extra fees may apply).

8. What if my package is lost or damaged?

We're here to help! Here's what to do:

Issue	What To Do
📦 Lost Package	Contact your local post office first. If unresolved, email us within 7 days and we'll investigate.
💔 Damaged Package	Take photos of the box and item(s) within 48 hours of receipt and email us. We'll arrange a replacement or refund.
⏳ Delayed Package	If it's 5+ days past the estimated delivery date, email us and we'll follow up with the carrier.

👙 PRODUCTS & SIZING

9. How do I find the right size?

We know sizing can be tricky! Here's how to get it right:

Measure yourself: Use a soft tape measure to check your bust, waist, and hip measurements (in inches or cm).
Check our size chart: Every product page has a detailed size chart. Compare your measurements to find your best fit.
Read the fit notes: Some styles run small or large — we always include fit notes if applicable.
Still unsure? Email us your measurements at szgyqq@protonmail.com and we'll personally recommend a size for you!